FAQ
Frequently Asked Questions
Everything you need to know about your Posh Pup experience.
Do you ship internationally?
Yes! The Posh Pup proudly ships our premium accessories to the United States, Canada, Europe, and select international destinations.
How long will it take to receive my order?
To ensure the highest quality and best pricing, we source our curated products globally. Standard shipping typically takes 7 to 14 business days. You will receive a tracking number as soon as your order dispatches.
How can I track my package?
Once your order is shipped, we will send you a shipping confirmation email containing your tracking link. You can use this link to follow your package's journey directly on our website.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our support team via our Contact page within 12 hours of placement, and we will do our best to accommodate you.
What is your return policy?
We want you and your pup to be 100% satisfied. We offer a 30-day return policy for unused, unwashed items in their original packaging. Please reach out to our support team to initiate a return or exchange.
How do I choose the correct size for my pet?
Every product page features a dedicated sizing chart. We highly recommend measuring your pet's neck, chest circumference, and checking their weight before purchasing to ensure the perfect fit.
Are your products safe for my pets?
Absolutely. Your pet's safety and comfort are our top priorities. All our accessories are crafted from high-quality, non-toxic, and durable materials that undergo strict quality controls.