Shipping & Handling

๐Ÿšš Shipping & Handling Policy

Welcome to The Posh Pup. We are dedicated to delivering premium comfort and wellness solutions directly to your doorstep. Below you will find everything you need to know about our shipping processes, delivery times, and tracking details.

1. Order Processing Times

All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

2. Shipping Destinations & Delivery Estimates

To ensure the absolute best care and reliable logistics for your pet accessories, we utilize premium, expedited shipping lines to the following Tier 1 global markets.

Here are our estimated delivery windows (including processing time):

  • United States: 7 - 12 business days

  • United Kingdom: 7 - 10 business days

  • Canada: 8 - 14 business days

  • Australia & New Zealand: 8 - 14 business days

Please note: Delivery times are estimates and may occasionally vary due to customs clearance, holiday transit volumes, or postal delays beyond our control.

3. Shipping Rates

We are thrilled to offer Complimentary Insured Shipping on all orders across our store. Every shipment is fully insured against loss or damage during transit, ensuring absolute peace of mind for you and your pup.

4. How Do I Check the Status of My Order?

Once your order has been processed and successfully shipped, you will receive an automatic email notification containing your unique Tracking Number.

You can easily track your package's journey directly on our website by visiting our [Track Your Order] page.ย 

Please note: Due to international logistics and customs processing, it typically takes 3 to 5 business days for the courier's tracking system to update with the initial transit information. If your tracking number doesn't show data immediately, please don't worryโ€”your package is safely on its way!

If you havenโ€™t received your tracking number email within 5 business days of placing your order, please reach out to our Customer Care team with your name and order number, and we will assist you right away.

5. Customs, Duties, and Taxes

The Posh Pup is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.). However, due to the lightweight nature of our premium wellness accessories, our packages rarely incur customs fees in our primary destination countries.

6. Lost, Damaged, or Delayed Packages

Your satisfaction is our absolute priority. If your package arrives damaged or fails to arrive within our estimated delivery window, please contact our Customer Care team right away. We will communicate with the carrier immediately to resolve the issue or arrange a priority replacement if necessary.